Working together to improve organisational resilience: Human Aspects

In many organisations, the ‘task’ is the driver. The human ‘aspect’ can be forgotten. Your success will be far greater if you don’t forget the business relationship aspect.

Whilst working in Business Continuity, I soon realised that human aspects are a significant part of implementing a successful strategy. Being able to count on the backing of executive management provides a sound foundation.

Once senior management has trust in your team by them displaying competence and integrity, they will be willing to participate. They may challenge and question why a certain solution has been chosen and this is always healthy. Nevertheless, with a good level of management engagement, direction and drive to move any immovable objects, progress follows.

As an example, Project Management relies on obtaining support from resources that are not totally assigned to a project.Working in the world of Organisational Resilience also requires skills where you will need to build virtual teams. As an example, Project Management relies on obtaining support from resources that are not totally assigned to a project. You must gain approval to get resources from senior managers. Exploit those resources carefully and gain the trust of the virtual team members.

This is where the input from Incident Management, Security, Information Security and Facilities Management may be sought. If you manage these resources well you will not only be successful for one set of tasks but will be welcomed by them again in the future.

Definition of a successful pilot is one that has the same number of takeoffs and landings.

Managing situations where some of your team may not have the needed skills and knowledge can be difficult. It can also be one of the most satisfying successes! Taking somebody from a non BC background, training, mentoring and developing them is very rewarding. What is forgotten in the present day is that these candidates bring other useful skills and knowledge from other positions along with bags of enthusiasm.

In many organisations, the ‘task’ is the driver. The human ‘aspect’ can be forgotten. Your success will be far greater if you don’t forget the business relationship aspect.
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