ISO Quality

The quality of national libraries contained in new ISO standard

National libraries are amazing resources, community assets and treasure troves of knowledge. But what makes them so amazing?

A new ISO standard helps to find that out via a combination of performance indicators and specific methods for impact assessment.

National libraries may resemble a ballroom or a UFO, but no matter what they look like, they house the documents of an entire country’s history. These libraries contain numerous rare, valuable or significant works of great cultural importance; in other words, a country’s prized possessions. Some of these national libraries are centuries old and serve as a major tourism attraction, but all of them aspire to quality service.

ISO 21248:2019 – Quality assessment for national libraries, provides 34 performance indicators for assessing the quality of national library services.

ISO 21248:2019, Information and documentation – Quality assessment for national libraries, provides 34 performance indicators for assessing the quality of national library services. The standard tries to cover the whole spectrum of national library tasks, from the national collection and the national bibliography to cultural events and educational services.

Read entire post The quality of national libraries contained in new ISO standard | Elizabeth Gasiorowski-Denis | ISO.org
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