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Set the Standard – ISO 13009 – Tourism and related services

Denis Gouletby
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When visiting abroad, the quality of the service provided and the information given can be key in shaping a holiday experience.
According to the United Nations World Tourism Organization (UNWTO), as many as one billion people will find it harder to enjoy the rewards of tourism, such as the privilege of knowing other cultures, appreciating nature at its fullest and experiencing the thrill of embarking on a journey to explore new sights.

ISO’s standard for beaches, ISO 13009 Beaches, tourism and related services — Requirements and recommendations for beach operation, provides robust internationally agreed guidelines for operators to make better decisions about managing their beaches.

Not just for sunseeking tourists, beaches are an important part of our ecology, and keeping them clean, safe and sustainable is as essential for people as it is for our planet.

ISO 13009:2015

ISO 13009:2015 establishes general requirements and recommendations for beach operators that offer tourist and visitor services.

It provides guidance for both beach operators and users regarding the delivery of sustainable management and planning, beach ownership, sustainable infrastructure and service provision needs, including beach safety, information and communication, cleaning and waste removal.

ISO 13009:2015 is applicable to beaches during the bathing season.

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Anse Source d’Argent, Beach in the Seychelles

Who is it for?

13009:2015 is a valuable marketing tool to attract public funding for further improvements as well as investors and visitors that will aid commercial services in the areaThe standard is a useful tool to assist travel agents, hotel owners, property developers and local governments better manage their beaches. In addition, compliance with ISO 13009:2015 is also a valuable marketing tool to attract public funding for further improvements as well as investors and visitors that will aid commercial services in the area.

It also helps to ensure that entertainment activities in the area are conducted within a socially responsible framework, and provides guidance on safety and hygiene for visitors.

Whether it be the soft white sand or the call of the sea, beaches have an amazing ability to attract people from far and wide. Now they are even easier to keep beautiful with this International Standard for beaches.

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Railay, also known as Rai Leh, is a large peninsula between the city of Krabi and Ao Nang in Thailand.
Read more about ISO 13009
> Sun, sand and standards: A new international standard for beaches: https://www.iso.org/news/2015/01/Ref1924.html
> ISO 13009:2015: https://www.iso.org/standard/52329.html
> Tourism for everyone with accessibility standards: https://www.iso.org/news/2016/09/Ref2123.html
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Published by Denis Goulet

Denis Goulet is a recognised expert in the Business Continuity Management System (BCMS) field with over 32 years of experience covering Financial, Telecommunication, Pharmaceutical, Industrial, Manufacturing, Distribution and Government organisations. Over the years, Denis has helped these organisations with the definition, the development, the implementation, the maintenance and the exercise of their BCMS. Since 1999, Denis has developed an international career where he provides BCMS consulting and coaching services as well as high quality BCMS training to BCMS professionals of private and public organisations, in North America, Europe, Africa and the Middle-East.

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