To be continued…

Ok, so you’re watching your favorite TV series as its getting towards the climax. You’re waiting in anticipation of just what’s going to happen next. When suddenly… BOOM! To be continued… is on the screen right where the action is supposed to be! You feel robbed, cheated even. I bet those three little words annoy the pants off you right there and then?

We don’t want words do we? Give us the action, please? Nooooooo ☹! Don’t make us wait another week, let alone another day, for the next episode!

Hero

That makes you the hero right?But you’re the audience and that makes you the hero, right? You are in control. You want it now and you can find a way to make it work for you. Catch up, box set binge, record the series as a whole and watch it when you have the power!

Blast through the TV adverts, as you shoot them down at warp factor x30 speed on the remote control! And just how awesome do you feel when you get us all right to the very start of the next part? Come on… fist pump you because you deserve it; you are the hero!

We want to be in control of the to be continued. We want it now and we don’t want the action to be continued later.

remote control

Road Block

But what if the to be continued represented your life? Your work; your business? Your family and your lifestyle? Your source of income? Your vocation? Your status and your purpose? What if, it’s no longer just the tv program that you have to wait for, but it’s the sustainability of your lifetime of adventure, supported through your employment?

Whatever has gone wrong, a magical remote control in your hand isn’t going to give you the option and ability to fast forwardWhat if your workplace is put on hold because something has gone badly wrong and it needs recovering to get back up and fully functioning? Whatever has gone wrong, a magical remote control in your hand isn’t going to give you the option and ability to fast forward, pause or record until you are ready to pick it back up.

You want and need your life adventure in which you are one of the main stars to continue, and one of life’s complications, is that you need the income from that job, to help you on that life journey; to battle the enemies, rescue the beautiful woman/man from danger, then ride off into the beautiful sun set or clear magical night time sky.

This call to adventure we are on is ours because it is our life. Even if we don’t always agree with employers and their dastardly policies and procedures; their evil soldiers and their workplace weapons. You know where the backstabbers are ‘who smile in your face, but all the time they want to take your place (The O’Jays). But you also know where the good people are, the friends; those you like and trust and will be your supporters. Those you need, and in return, need and look up to you.

So, when the workplace is under threat because it could blow up or sink; be attacked by the cyber terrorists or some other source of big major disruption which ultimately, may put you, your life adventure and others at risk, now is the time for the business to be continued.

game over

It’s going to be hard and it’s going to be tough. It isn’t going to be pretty and we might sweat a little as our heart rate gets faster and faster. You may have sat in on a presentation in a past life. This the big one. This battle is called… Business Continuity Management.

But together, with the right guidance and experience; the right coaching and confidence, we can find a way, because once again, you can be the heroes to get us through.

Emerging Through

Plans and procedures may be in place. Risk assessments may have been taken and the business, if they are a good-hearted culture, will know what they want and what they need to do, to survive. They have got business continuity management (BCM for short, to help you save your breath), in place and we should be aware of it, trained and exercised; ready for the call to action to be continued.

But the business needs its heroes like there’s no tomorrow. No catch up, no box set binges, no pause while we go for a wee and put the kettle on. The business needs to continue, and the incident won’t wait for comfort breaks. No recording clashes. You must choose which thing you want to continue viewing?

The business needs its heroes like there’s no tomorrow!But because you want and need your life adventure to be continued and there are people you can help, we can work together to build resilience and help save the day, perhaps even save some lives too!

BCM isn’t just about looking after the business and the enemies within. It isn’t just about keeping its empire going to serve and collaborate with other kingdoms. BCM also helps us live our lives the way we hopefully want to live.

We, said the late Bowie, can be heroes, just for one day. Nah…. scrap that David! Don’t underestimate the size of the task ahead. We may need you to be heroes for more than one day. And together, we can help us all, to be continued.
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Magical gifts to overcome your fears

I worry about things, don’t you?

The other weekend, whilst doing a spot of middle aged ‘pottering’, we were walking around the garden centre and I started to feel an irritation on the back of my right wrist. So, as you do, I began to scratch it and I didn’t think too much about it at the time, even though it persisted. On inspection, there was nothing visible to worry about. No fear.

I was in control, no worries, no fears.A few hours passed by, we carried on, ‘pottering’ (hate that word, but we do), with the rest of the planned Saturday schedule and I never really gave much thought to my hand. Back at home in the evening, I noticed my right hand had started to swell up and I realised that I had been bitten at some point (the damn garden centre), so I took an antihistamine tablet. I was in control, no worries, no fears.

Complication

Throughout the night, the hand grew bigger and more painful. In fact, my right hand now resembled someone else’s hand altogether! I took another antihistamine and thought I would go to the chemist on the Sunday morning to get some advice. I wasn’t worried; no fears, just inconvenient really. It was a sunny bank holiday weekend in the UK. A rarity, so grab it whilst we can!

The pharmacist eventually gave me some advice and at this point, I should tell you, that I had used a pen to mark the tracking of the swelling, so we could see it was spreading. Some more cream and a stronger dose of antihistamine and if it gets worse, go to the minor injuries department they said.

We left the chemist and fortunately, for me, the ice cream van parked up right outside took away any further worries or fears.. (and pain), and with all the remaining manly strength I could muster…. I managed to hold and eat an ice cream! I can multi task, no fear!

ice cream cone

Now although I felt a little better (its marvellous what an ice cream can do for the spirit), I decided not wait for tomorrow, but I would go to minor injuries today. I was not entirely satisfied with the advice I’d been given by the pharmacist. I had some (medical) experience and I still had some worries left.

We went to the minor injury unit and the great, wise nurse reassured me and gave me some additional, comforting advice and a sling (an official badge of injury for sure); told me to elevate and rest and see how the antihistamines work over the next 24 hours. If the tracking spreads, come back. No worries, reassured, no fears.

Resolution

Eventually, I had to return to the minor injuries unit the next day, as the infection had spread significantly up my arm and a course of antibiotics were prescribed, which duly worked over the next 7 days.

Though I worried that my hand looked ‘odd’ and what would others think, it still worked even if it didn’t look or feel right. I could still do things, even if not to full working speed.

I needed to be more resilient and make sense of my worries and fears and the bottom line was, I could still function in some capacity.I needed to practice what I preached; I needed to be more resilient and make sense of my worries and fears and the bottom line was, I could still function in some capacity. I wasn’t closed for business by no means.

The gifts of honest assessment, expert opinion, experience, reassurance, guidance, advice and confidence, along with some mitigation measures to ease the impact, had all helped to ease my worries and fears. These in fact, were plain and simple gifts but they had a real magical effect on addressing my fears. Even the ice cream took away my worries, for a few moments at least!

We are all human and susceptible to injury and illness. To disruption of our normal patterns and habits. Eligible for worries and fears. We use our own experiences and those of others, to lessen the impacts and help each other through the tough times, or to be better prepared for them ahead.

earth view from the moon

Resilience comes in many forms and does not need to be complicated. Just as art mirros life, resilience mirrors life.

We use the similar skill sets, logic and tools, to help us overcome and get through our fears and worries. We can do this in work and in life.

We are all a business to some extent. Socrates famously proclaimed, ‘To be is to do’. I believe we live and we do; we worry and we do. We are resilient and we do.

Together, we can fear less.

Reputation, Reputation, Reputation

Listen to Paul’s suggested soundtrack for this post

In life or in business, it is worth noting that our reputation is based on the sum total of how our stakeholders perceive us. We may believe we are good and some believe they are a far better than they actually are (opinion).

Perception is often
different to reality
Across the world today, there are so many challenges that people will face. True disaster, injury, illness, psychological and mental health issues, physical abuse, famine, war, terrorism, conflict, hunger and pain, but to name a few. We each face our own personal tragedies, either privately or business related.

Reputation

In the UK over the last week, an ex professional footballer (soccer) was captured on video spitting towards the direction of another car travelling alongside his. This followed some ‘exchange of words’ between the ex professional and the person videoing the incident.

This story was/is high profile news in the UK, regardless of the other millions of life threatening issues going on.

It’s a news story and
stakeholders have an interest!

Some of the other facts in this incident are:

  1. The ex professional footballer is now a TV Pundit working for SKY, in particular giving his expert opinion on football games.
  2. SKY of course, is a global business and brand
  3. The person videoing the ex professional was an adult male. It is known that a 14-year girl was in the passenger seat of the car the ex professional spat towards. The girl is the daughter of the driver filming the incident. The name of this other driver has now been published.

Reputation

Lessons identified from this ‘unsavoury’ incident will be captured in time and there remains some potential legal issues to be considered on all parts. I have only stated some of the facts above.

But there is an important business continuity management (BCM) and resilience element here that should not go unnoticed by those working in managerial roles.

How reputation can so easily
be placed in the spotlight?

Whether you are an employee, an employer, an entrepreneur, a corporate organization or even a country, brand reputation is critical to attract trust and future business. Years of hard work building up the ‘brand’ and feeling ‘comfortable’.

Looks like we made it”, as Barry Manilow once sang.

We are successful, even when working within the guidelines and regulations of the organization or our own personal ethics. We are resilient…..?

A moment of madness” the ex professional has since suggested when facing the media.

But these things happen in life; ‘moments of madness or unplanned, uncalled for, unexpected occurrences’ which damage the ‘brand’. In this case, as more evidence and facts became more public, ‘brands’ become tarnished. The ex professional, SKY, and the father/driver.

Reputation

Time will eventually tell what becomes of this incident. To some, the story is already tomorrows chip paper (showing my age). How the three entities address their issues and the legalities, is a matter for them.

As for their reputation, which is affected more? The ex professional and his personality career? The mega media organization? Or the ‘family’ man?In life and in business, any ‘unplanned’, ‘unforeseen’ event that occurs and then becomes knowledge to ‘stakeholders’, is going to impact on reputation. How that is managed right from the first moment is vital.

In the world of instant, live media reporting, ‘holding statements’ are not as viable as they once were. Confirmation of what has happened is necessary and how it is being addressed, is the best way forward. Full facts emerge over time and opinions and reputations go hand in hand.

Time isn’t just a healer, it confirms,
repairs or destroys reputations

Understanding our stakeholders and the perceptions that can arise from an adverse event can help leaders, managers and ourselves to consider the ‘what ifs’ in advance and ensure decision making is based on an assessment of the information and intelligence available, at that time.

Scanning the horizon for the risks, hazards and threats in advance will help inform a communication strategy for sure, but often, we still need to be prepared for when the stuff (not just the ex professional’s spit) hits the fan!

How we manage our reputation to stakeholders and observers, is a powerful asset of resilience.

Reputation, Reputation, Reputation!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

Working from Home: Business Matters

How many big business decisions, are made, wearing slippers (or not)?

I recently watched the Churchill movie, The Darkest Hour and noticed that they portrayed the man himself ‘working from home’ in his pj’s, on the bed drinking champagne etc. It is nothing new.

Working from home is a norm today. It will have it’s knockers and naysayers for sure. The myths and disbelievers. But working from home is a positive capability in more ways than one.

Not only is it very much ultra convenient, or even the only way for some, it is also a resilient solution in certain challenges.

Listen to Paul’s suggested soundtrack for this post

Business Matters

With many new office designs having less parking spaces than the occupancy permits, home working is actively encouraged to promote a good work-life balance, in addition to ensuring the environment has a break every now and then.

Are you sitting comfortably?….then we’ll begin

Just how many big business decisions, risks and innovation, have been made over the years from the ‘sanctuary’ of home? The home office space or even sat at the dinning room table?

Hassle free working?

Working from home provides people with a bit of ‘extra’ breathing space from being ‘hassled’ at the normal work place.

Less interruptions (or so we hope) and time to concentrate on the big projects. The business case… not the muffins.

Life in the fast lane

For some, working from home is not a viable option and I suspect, some are very happy it is not an option full stop. But in today’s ‘flexible’ and ‘mobile’ world, in which buisness demands are fast and furious, Business Continuity Management (BCM) plans and arrangements, will always have the ‘work from home’capability as one of it’s essential weapons of defence. Technology has enabled progress which enables a hopefully, seemless continuity (on the surface at least).

Decision making

Okay, so we will be a little more relaxed in our own homes. Decision fatigue becomes less relevant when we negate the challenges of what to wear for work today. Some will dress accordingly because it feels more motivational and ‘feels like work’, however others may prefer the comfy options.

Who cares really as long as it works for them and the decisions and output they have to make.Tough decisions like ‘shall I put a wash on’ may always be a ‘home challenge’ but in the main, working from home, if it is an option and a workable solution for BCM purposes, is undoubtedley a vangaurd of today’s economy.

Swings and waterslides

There will be arguements perhaps, over this and that (utility bills, internet access etc etc) but the benefits to both sides are far more positive than negative. We need resilient arrangements; fallback solutions and flexibility.

In difficult times, we may need the person in the slippers to stand tall and show how amazing they can be, with or without the suit and shoes. #resilientslippers

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

Not everything can go in the dishwasher

Busy lives mean endless choices and the subsequent working out, in which order to tackle them? To do lists, should do lists, must do lists; whatever you decide, somethings will naturally be at the top of the pile by default. And other issues will linger and cause prolonged consideration and even angst.
IN YOUR EARS

Paul suggests listening to this song to accompany reading this post!

Whatever difficult decision challenges we face today, such as family, health, finances, business, career, we can be overburdened as they stack up like the dirty dishes. Not everything can go in the dishwasher, out of sight, out of mind (for the time being at least).

Decisions are no different; we can delay them, put them off until the morning so to speak and before we know it, there they are!

I wish I’d done them last night!

Evolve rather than revolve

It is easy today to follow our pattern and routine. We feel comfortable at that speed. In control.When we are pushed ‘out of the comfort zone’ or hassled for a decision, it feels a bit pressured and we lose the time we really wanted to go through the options at our own pace. We start with a holding line, usually starting with ‘erm…….‘ as we play for a few more magical seconds to make the call.

It could even by such a challenging
choice of tea or coffee?

Everyday we take on more experience and knowledge and we evolve rather than just revolving around the same old doors of life. We push the boundaries and take some risks. We feel more empowered for a few moments.

That’s good. Positivity helps. A step in the right direction.

I’ll wash, you dry

Not everyone has a dishwasher at their disposal. Some ‘dishwashers’ have human names, because, they are humans, sharing the domestic or work responsibilities. And yes of course, not all items are dishwasher safe so they have to be hand washed even if you have the machine available. Bugger! Who bought this?

Lets not forget also, that some dishes come out of the machine with a stubborn stain that needs a bit more attention. Decisions we thought we made are also like that sometimes. They come back for more!

Resilient priorities

When we have tough decisions to make, in limited time, we need and seek as much information and inteligence available to us at the time. We want to make the right choice and in the right order. We weigh up the options and we use a number of factors to ‘prioritize’ and we go for it.

We can review the actions as we go along and we can evaluate to see if it is effective or not. We do this in everyday life and it is something that the emergency services, incident commanders and multi-agency teams have got far better at working together with. Joint decisions in a good cause. But it is something we do independently or at ‘team home’. We are resilient.

Hands that do dishes…..

A famous TV commercial for a certain brand of washing up liquid, used a catchphrase to ‘sell’ the qualities of their product. It made the public feel that tackling such a domestic chore could still have benefits to the softness of your hands.

Decisions, challenges, tasks, options, dilemma’s, whatever issues you have stacked up right in front of you now, can be tackled efficiently. Either working with others or by yourself if you have to.

We find a way of getting through the list of things to do and our ‘hands’ become softer, or at least a bit smoother once more.

The trouble is, those decision dishes of life will be back again before you know it. But you can face them again, when you’re ready!

Exercise Apple Crumble: The proof is in the pudding

The much-publicized events in Hawaii last week were seen from differing perspectives. There were those that experienced angst and confusion about what was happening (or not) and those that were perhaps, a little embarrassed.

For whatever reason the text message alert was deployed, to a degree, it doesn’t really matter. People will always look at the negative aspect of such an incident. A near miss perhaps? A blunder? A cock-up so to speak.

Government officials, resilience experts, social commentators et al had or will have, their say and opinion on the matter. But what about the positives? Were there any ‘good things’ to come out of the ‘pressed in error’ moment?

On last Saturday, a Civil Defense employee sparked
terror in Hawaii by accidentally triggering ballistic
missile warning. Thousands fled to bomb shelters.

An email is not just for Christmas… it’s for life

I’ve used this line before in an earlier article but its true. In the digital, social media world, as well as everyday IT capability, what we do is electronically captured and recipients have a tendency not to forget.

It is possible that this ‘error’ moment has caused confusion for sure, as media reports clearly show. However, there were also a great deal of learning that such a capability (the alerting) could take place.

We live in a world today where people are more astute to the hazards, risks and threats of danger. People of course don’t want to be panicked or given false alarms, but equally, people want to be resilient.

Who knew?

Some countries may not have the ability, bravery or vision to have a function to cascade a broad message as seen in Hawaii. Some will undoubtedly do it ‘better’ perhaps. But how many of the public and wider world would even consider that such a step existed?

Exercise or not

Emergency and disaster exercises are well thought through events today. Multi – agency planning to ‘test’ and validated emergency plans and procedures to tackle the ‘risks’. They are of course, ‘costly’ events to stage. Lessons will hopefully be identified, and actions taken to enhance the plans, knowledge, confidence and competence of the responders (and the public if they are to be part of the plan).

Yes of course, it appears that the event in Hawaii was an error and some embarrassment was caused. But at the same time, the country is now aware such a capability exists and therefore some (positive) learning has taken place.

It does not appear to have been an exercise as such, but reality is, threats do exist; period. The government agencies, responders and voluntary sectors have plans and procedures in place to mitigate the risks.

There is no such thing as bad publicity as the saying goes. But of course, bad publicity affects reputation in any walk of life. The publicity from the Hawaiian event should not be seen in a totally negative light.

It has raised more awareness not just there but on a global scale. Is that such a bad thing? I think not.

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

The Generation Game: Where resilience matters

Born in the sixies, I grew up a child of the seventies, when there were only three UK television channels available to watch (if you were fortunate enought to have a TV!).

I was raised on a council estate in a working class family and money was tight. Our TV even had a money meter fixed to it, as did the electric meter too! It was a norm back then. It was a way of surviving and living and we were happy. We were resilient.

A ‘family treat’ happened on Saturday evenings when we would watch the BBC programme ‘The Generation Game’. A TV ‘game show’, then presented by the late Sir Bruce Forsyth who passed away in 2017. The format of the show involved family members, usually two adults, one older, one younger (hence generation link); with the aim to take on tasks and skills and compete against another ‘family team’.

IN YOUR EARS

Paul suggests listening to this song to accompany reading this post!

Light entertainment as it’s called

The family who scored the most points along the way, eventually had the chance to witness a converyor belt, loaded with prizes for a short a time, before having to recall the items one by one a short while later. Only one of the family members did this task.
Whatever items they could remember, they took away with them. The audience shouted to help the person remember what had passed by on the belt. It was indeed… ‘a good game, good game‘ (as Brucie would say!).

Family Matters: Business Matters: Life Matters

I am aware that the BBC is bringing the programme back with new presenters in 2018. There have been a number of different presenters over the years and an absence of the programme from the screens altogether. But the concept of a ‘Generation Game’ should not just be restricted to a TV programme of ‘light entertainment’.

In resilience terms, we share what we see, know and do, with family, friends and work colleagues. Our experiences and our joint working together to take on challenges and tasks; not only to win ‘prizes or rewards’, but often simply to get through life and the business jobs at hand. It matters to us all. We share stories and experiences and we pass the information on.

We work together

Conveyor Belt Principle

In our daily family and working lives, it is a pretty good assumption that somewhere along the journey, you will have been trained by someone more experienced. You may have even trained others who had less experience than you. A generation thing perhaps?

There will be ‘family’ love and protective advice passed down through generations to help you along the way. ‘Don’t go off with strangers’ and ‘don’t play with matches’ are just some examples. All kinds of relevant useful tips and information, sat on a ‘conveyor belt’ we see, receive and pass on, with the aim of being resilient; winning or getting through the ‘game of life’.

If you can think of as a many useful and relevant resilient items and tips today, what would you expect to see on the ‘conveyor belt’ and how many would the next generation be able to understand and recall?

Cyber security, emergency plans, business continuity management, flood water protection, emergency grab bag, mobile phone, pen, paper, stay safe leaflet, fire extinguisher, water, clothing, blankets, personal protective equipment, emergency shelter… cuddly toy?

The Price is Right if you Play Your Cards Right

Ok, so I’m a bit of a ‘saddo’ and I can recall other Bruce Forsyth TV programmes of ‘light entertainment’ over the years. The Price is Right and Play Your Cards Right are pretty universal concepts involving ‘games’ that particpants play to ‘win’.

Modern shows such as The Chase, Pointless, Tipping Point and I suspect, a whole lot more from around the globe, could easily be linked, with the concept of resilience. The taking part that counts or playing to survive, get through to the next heats, playing to win? That is what life and business is about.

We will take on challenges and tasks,
share some knowledge and work together
and be resilient

Everyone’s a Winner?

No, of course there are winners and losers. That is life and business again. For whatever reason, it happens. But resilience is an immensely essential role in the everyday lives of leaders and players. Both in life and in business. The subject should never be totally confined to being compartmentalized into personal and business (organizational) resilience.

Resilience transcends and crosses all walks of life and business, because there is a human, family value to it.

Resilience is not ‘light entertainment’ of course not, but it starts within the family and generations first and then grows with maturity and experience, in the wider business and working life.

We will always be involved in The Generation (Resilience) Game, because we need it.

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

Personal Trainer – Resilience Required

Let me start by wishing you an amazing 2018! Hope you have a spectacular adventure.

Over the last year, I took on a major new challenge and qualified as a Personal Trainer. Yes indeed, a fairly average, fat boy (34 regular), took on a different capability and I found that my previous skills and experiences, of coaching and mentoring; business and personal resilience, and even anatomy and physiology, all helped me pass my Level 3 qualification.

I am now at an age and period of my life, where I swore I would never take on another exam! There comes a point in your life, when you would rather live ‘your life’ than sit in front of the computer and manuals, all alone and away from everyone, ‘revising’. Besides, it becomes so, so much harder to concentrate, when you just want to listen to music, go shopping or even do the ironing!

IN YOUR EARS

Paul suggests listening to this song to accompany reading this post!

Intuition, Listening and Leadership

Something inside me, my intuition and interests, along with some great words of encouragement from people who believed in me, made me decide to take on more study and become a Personal Trainer (PT). Why not I thought? I can do that. I am exceptional (I’m confident with it) at helping others to develop. I have done this all my life.

I am a motivator. A ‘leader’. I see the great potential in others and enjoy helping them become better at being themselves. I am a resilient person first and a resilient professional second.

A good coach can change you, but
a great coach can change your life

Health and Wellbeing: Resilience Required

We hear so many resolutions at this time of year; the desire to ‘be healthier’, ‘be good’, ‘achieve this and don’t do that’. The peer pressure often collides with our own personal needs and desires to make a new start; begin as we mean to go on.

But in reality, it is generally a temporary thing. There is nothing wrong with this, in my opinion as everyone is perfectly entitled to want a bit of improvement. It is good for both mind and the body.

Also by the same author – How to be resilient in business today

But in health and fitness, there remains a key element in that the ‘client’ needs to own their own goals if they really are to adhere to them. There is the essential element that goals and objectives need to be SMART of course.

However the ‘client’ fundamentally must own the direction they want to travel in. Understand the journey; resonate with the language.

See the support but also accept it is they who really need to do the hard, painful, tiring stuff. It must be something they see and can do.

They must be resilient to see and
feel the change for good

Feel the Burn

We are all personal trainers of some sort; we support and motivate ourselves (and others) to go and do things. We can even visualise how we see things in the future and we try to work towards it. We do that without a ‘text’ book open as we progress through the ‘exams of life’.

We feel the heat and the burning sensations from time to time, but we hopefully feel the euphoria of success and contentment. We are resilient.

Physical Activity Readiness Questionnaire (PAR-Q)

If you are a member of a gym, you will be familiar with (well, hopefully anyway) the PAR-Q process you must fill out prior to any exercise activity. It is a small, simple health screening format to determine if you have any illness or injury to prevent you from safely taking part in your exercise programme.

At the end of the day, exercise programmes must be safe and effective if they are to work.

Business Resilience and the Personal Trainer Similarities

My experiences of both business resilience and the newly acquired skills of being a PT, made me realise that like a great deal of completely different topics, there will always be some familiar faces. Before we make a conscious decision to want to change our lifestyle, we need to feel the need, see it and believe we can do it.

The client/PT relationship of course, will remain a critical part of the success and should never be seen as just a transaction. Unfortunately I think this does happen (my opinion) from time to time. But if the client is happy, the training safe and effective and results can be seen, then who are we to question?

Business leaders, of all shapes and sizes; the fit ones and those that need a ‘bit more’ additional support to become fitter and healthier, will require the essential ingredient of resilience to make it happen.

Not everyone is perfectly shaped, fit, healthy and capable, but importantly, everyone deserves a chance to be better.

We just need to see the potential and help ourselves to achieve it with the right coaching, guidance, empathy and ‘push’ in the right direction. I believe you can do it!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

Resilience in 2018 – Paul Kudray

We asked our contributors what they see for resilience in 2018:

What my instincts tell me about the 2018 opportunity in front of us…

Wouldn’t it just be so amazing, if we could all be resilience experts?
It’s not as outrageous as it sounds and it’s most definitely not, as difficult to achieve as people may think. The benefits to you, your family and the world will be immense. We can allow the blockers to block, the doubters to doubt or we can simply make it happen.
We owe it to ourselves and the generations to come.

Do you agree with Paul’s vision? Please share your thoughts in the comments section below!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

Business resilience? Or Business reliance?

You’re on holiday, sat by the pool ‘chilling out’…

…or on the beach (getting sand in unmentionable places)… and all of a sudden you hear it! The oh-so-important person – talking far too loudly – on a business call!

As a seasoned resilience professional I know better than most that some matters are critical to a business, and have to be carried out no matter what!  

But, being forced to listen to some of the calls, it sounds more like people not letting go; either because they don’t have the infrastructure to do so, or because they don’t trust the people they’ve left ‘holding the fort’

IN YOUR EARS


Paul suggests listening to this song to accompany reading this post!

Business resilience becomes business reliance – the person supposedly on holiday, making decisions whilst they sip their pina colada (umbrella and cherry optional).

People watching

Mrs K and I weren’t working; we were enjoying a well-earned break. KCL Towers was in the very capable hands of someone we trust, who had the power to make appropriate decisions as and when necessary. Yes, we had a back-up plan for extreme emergencies, but we trusted our own business resilience. We’d prepared and planned for the event.

Why wouldn’t you!

On numerous occasions, our tranquillity was interrupted by the ringing mobile of the ‘holiday business VIP’ sat by the pool; most of whom – and I don’t want to appear sexist here – were male.

Equally noticeable, they all seemed to be of a similar age and profile – heads or owners of their business. The ‘wives’ appeared to be embarrassed and there were lots of ‘stares’ going on in an attempt to gain attention and get calls terminated quickly.

What’s the story morning glory?

I’m not an eavesdropper and I couldn’t be less interested in hearing business talk while I’m sipping my sex on the beach (that’s a cocktail…!), but years of communicating with people in emergencies means I have highly developed listening and observation skills. And these VIPs are always SO loud!

The common trait I noticed was these people couldn’t help ‘checking up on things’ at work. To me this demonstrated a clear lack of resilience. In the ‘it takes a village’ resilience models we work to, these VIPs are creating problems for themselves where there need be none. Delegation is key to being able to continue business as usual no matter what… to a happy marriage… and to having a relaxing and restorative holiday.

Gentle on my mind
Talking to a friend, she said her husband (a boss) rings the office at 15:00 hours every day while he’s on holiday.

Some years ago, while visiting the World War Two sites in France – an immensely powerful and moving experience – someone on the coach (you guessed it, a man) made and received business calls the entire journey. The tour operator – clearly dismayed by this particular VIP’s lack of sensitivity – relayed a story of someone who ran their business, whilst visiting historical scenes, to the annoyance of those paying their respects, in an attempt to shame him. It didn’t work…

David Cassidy sang:

‘Any fool can see… that she’s lookin’ through the eyes of love’

Part of what made me uncomfortable about the business VIPs’ attitude and insistent devotion to business, was the way their ‘wives’ looked; bored, neglected and eager for attention from their loved one.

None of the calls I heard appeared to be life or death business decisions. There didn’t appear to be a crisis – and I know a lot about how crises sound and play out. These calls all sounded mundane and routine.

Is a lot of the making and receiving of calls on holiday an ego thing? Is it important to other people around the VIP that they look indispensible? Or is it those back in the office they’re trying to convince that they can’t manage without them?

Adventure of a lifetime
I know this has turned into a little bit of a rant, but there is a business and a life story in this experience:

The business resilience (or lack of it) is apparent in the personality dependence of the person ‘checking up’ on things. If you can’t let go of any decision, how will things pan out when the crisis hits? Will the VIP trust their people in charge to make the right decisions – or indeed any decisions – and will their people have some degree of decision inertia, because the boss isn’t there to make the decision for them?

The life experience. Business may be more than a means to making a living, but developing better business capabilities and allowing others to grow, will enable the benefits of hard work and give you more time to enjoy and experience ‘time off’

Life is for living, and work plays a part in that. But there’s a time and place for everything and ‘routine’ business calls by the pool or on the beach – as Shania Twain once proclaimed:

That don’t impress me much!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

I don’t care what it means; I just survive

Last week I checked through the clothes we have stored away in the attic at home for the UK winter ahead. I rescued the coats we needed and then I noticed another perfectly good jacket I hadn’t used for ages.
I tried it on and as a result of being a bit more healthier these days (#spin), the jacket was just too big. Awesome I said to myself. But the jacket was a really good quality water & windproof one; I loved it when I bought it and used it all the time until eventually, (somewhat a sad reflection of materialism) I forgot about.

Cutting to the chase, it wasn’t that the coat was old or unwanted; I just didn’t need it anymore!

IN YOUR EARS


Paul suggests listening to this song to accompany reading this post!

Mrs K and I are big believers in recycling and we give more than our fair share of clothes and other items to the charity shops. But early last week I saw a homeless man not a million miles away from where we live and I happened to notice his coat, or more importantly, that it had seen better days.

Over weekend I decided to give my coat to that man, if I could find him again that was; but it wasn’t that hard to come across him once more at the same place, same coat, same situation. I knew (thought) what he wanted and needed; my amazing coat.

‘I don’t care what it is’

When I approached him and said I had a coat and asked would he like it, without any hesitation, he said ‘what’s it like?’ To some that might surprise you. But to me it did not.

I didn’t expect him to be just grateful for any old thing. He knew he needed something that was useful to him; his situation. Not me just giving him anything that I think is right for him. I don’t live in his world. I can only try to make sense of it.

I showed him the coat and he said yes please, if I didn’t mind he would have it? Why would I mind anyway? I thought I was doing him a favour but his decency came across and he was helping me to get rid of my coat.

Now I will talk to anyone me; I can communicate as I’ve done so all my professional life. So, in the few seconds that seem like an eternity as I handed him the coat and he was pleased at the prospects of using it, for some reason, I thought of the resilience word.

To me this would help him be a bit more ‘resilient’ in his circumstances. So, I asked him a question…

“What does resilience mean to you?”

He looked at me and said “I don’t really care what it is, I just survive from day to day”.

Life is for living

In the few seconds of (slightly) uneasy silence, I reflected on his answer. He was right. He didn’t need to know what resilience means. He just needed to be it; to survive.

It was a real moment of connecting my business profession with a real-life situation.

I’m in a current phase of trying to demonstrate and influence the need for some change in the business continuity world. Some sense of reality.

I don’t proclaim to know fully, what the moral of this real-life story was, but the bottom line is, I guess the man was going to be resilient with or without my coat. My coat just helped him be, (perhaps) a bit more resilient. Gave him some further security, confidence and capability to do his own thing.

I suppose my coat could be a metaphor for somethings in the resilience industry and profession; but in the end, does it really matter? It was about what he needed, not what I wanted him to have. The coat in its simplest form will help him along the way but his survival matters the most.

He thanked me and I thanked him and I parted with ‘you’re welcome’.

Survive and thrive

I normally end my articles with a standard paragraph about resilience and my previous posts. But on this occasion, I would rather just say, if you do have any clothing you don’t need anymore (rather than thinking they are unwanted), please consider giving them to the homeless or to charity.

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com

How to be resilient in business today

Your free password to continued business success BEFORE a crisis is…

Resilience
These are the 3 simple things we must do to be resilient in business today:

  1. Simply believe something could happen and go wrong
  2. Simply do something before it happens – have a simple plan, it’s all you need
  3. Simply train and exercise yourself, your team and the simple plan to keep it alive

Entrepreneurs, future entrepreneurs, business banks, insurance providers and the resilience profession; we can all make an instantly successful impact on businesses today.

Today’s world is exciting, but it is a tough place; tough to set up and keep a business idea and venture trading. Things can and will go wrong. Just look around.

Some businesses are here today
and gone tomorrow

Entrepreneurs want to be successful; they have fantastic ideas, leadership and ambition. We need them in the world today; but they can also be our competitors. Competitors don’t care if we fail and go out of business when something went wrong. Competitors want us to fail. #toughlove

If we start thinking and accepting that having business resilience is a real marketable asset, then we can enjoy business growth and success together.

Staying in business during
adversity will help you succeed

It’s not just about what our profit forecast will be when we set up our business; it’s about how we will simply keep our business going when something bad happens to all of our competitors.

We need to build business resilience planning into our business case and organisational culture from the very start.

Make resilience a due diligence
test – a quality – a capability

We can be resilient or do we just want to take a risk and throw it all away when the next big flood or fire comes along? It’s our call. Intuition tells me that we would much rather be resilient and prepared.

Insurance providers in the future should hopefully reward forward thinking resilient businesses for being prepared because financially it will save more time and money when something bad happens. Or they should simply stop complaining about the cost of disasters when the stuff hits the fan!

We need to be part of the resilient future by having some simple resilience; making resilience simple where we can for businesses to understand and achieve.

Business resilience does not have to be complicated; because it’s not

Business resilience today simply means
you can continue to trade during adversity

At some stage in business, something is going to go wrong. History and the news headlines we read today will back that up! It doesn’t matter if we are a small, medium or large business; no one is immune from the risk of something potentially going wrong.

Yes, some organisations can be better prepared for it; manage their risks exceptionally well. Others will take risks and take a gamble. Sometimes because resilience seems too out of reach.

Empathy for the business entrepreneurs of this world – we want our business to succeed.

It’s not easy to hustle and compete and win contracts or clients. Yes, it’s much easier for the established organisations who have already succeeded. But their success did not come overnight.

That does not happen. It’s not luck; its hard work that brings the success. Well ok, perhaps a tiny amount of the right place and the right time; but we can create our own ‘luck’ by being prepared.

There is so many other things going on in the entrepreneur’s mind that chances are, business continuity management (BCM) or resilience, whatever we want to call it, is just not on the radar of things to do.

Why? Because instinct suggest it’s
just not a sexy thing to think of

Business is about making money and there is nothing dirty about that. But continuing to make money and trading during adversity is essential if we want to be a success. To continue being a success, that is. It’s our call.

Your business may be a well-established one with great customers and clients or it could be start-up. Whichever it is, our leadership vision does not always need to over complicate business resilience thinking. Quite often, it’s just a simple plan you need to succeed.

Too often business resilience sounds like we have to scale the un-scaleable mountain; but it’s not the case. Too often business resilience sounds way too corporate for some businesses and its complex; but it’s not.

If we just have a simple, thought through plan of action, for when something goes wrong, our leadership and business resilience will help us to continue to succeed as competitors fall over.

Did you like this post? Please leave a comment below!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com