Tag: customer

What loss of trust costs companies in dollars and cents

More than half of the public companies world-wide analyzed in a new study suffered material reputational damage, causing them to miss out on as much as $180 billion in revenue, a report by Accenture PLC indicates.

Getting the packaging right: international guide just updated

An international guide has just been revised to help organizations ensure their packaging meets growing consumer needs.

Set the Standard – ISO 20488 – Online consumer reviews

Consumer reviews play an increasingly strong role in purchasing decisions, but with a plethora of platforms and opinions, whose view can you trust? A new standard just published aims to put some order into the process to restore back our faith.

An international guide to effective product labelling

Getting product information right is a key business strategy. A new international guide will help ensure the product is really what it says on the tin.

How companies can embrace digital disruption

Traditional players in the logistics industry risk becoming irrelevant unless they embrace change.

Is your Supply Chain ready for Black Friday and Cyber Monday?

What indicators should Supply Chain managers be looking out on this Black Friday and Cyber Monday?

Verizon leak, a reminder to businesses: safeguard your cloud data

Businesses everywhere, beware—what happened at Verizon can happen to you, too. The names, addresses, phone numbers and in some cases, security PINs of 6 million Verizon customers stored on large cloud-computing servers were made available to the public, the telecommunications carrier said this week after a cybersecurity company notified it of the exposed data. Verizon ...

Improving the customer experience with a new standards for call centers

We all know the frustration of phoning a call center, only to be put on hold for an interminable amount of time or taken through a long and complex series of options before arriving at a dead end. And when we finally get hold of someone, it is usually to battle with the language barrier ...

How standards help small and medium sized businesses

ISO International Standards help businesses of any size and sector reduce costs, increase productivity and access new markets. When it comes to SMEs, confidence has a nickname that's recognized worldwide. Now you know it too. It's ISO. For small to medium sized enterprises (SMEs), standards can help to: Build customer confidence that your products are safe and reliable Meet ...

Delays & cancellations continue at British Airways after a long weekend of disruption

British Airways is working to restore its computer systems after a power failure caused major disruption for thousands of passengers worldwide. The airline is "closer to full operational capacity" after an IT power cut resulted in mass flight cancellations at Heathrow and Gatwick. Thousands of passengers remain displaced, with large numbers sleeping overnight in terminals. ...

5 lessons for entrepreneurs about preparing for crisis communications

Ubiquitous cell phone cameras mean every embarrassing mistake you or an employee makes is made in public. In a time where you can pretty much bank on cell phone cameras capturing every moment, it is more important than ever for brands to make smart decisions when it comes to delivering on promises to their customers. ...

The Empire vs The Federation – Supply Chain Sci-Fi

How do you best compare Star Trek and Star Wars? What’s the only real way to match up these two icons and settle the dispute once and for all?