Tag: Crisis communication

Mark Zuckerberg: “I’m really sorry that this happened”

Facebook CEO Mark Zuckerberg speaks to CNNMoney after the news broke that Cambridge Analytica accessed private information from 50 million Facebook users.

Cambridge Analytica’s Kenya election role ‘must be investigated’

Cambridge Analytica say they played a massive role in the election of Kenya's President Uhuru Kenyatta who beat Raila Odinga last year.

Reputation, Reputation, Reputation

Time isn't just a healer, it confirms or destroys reputations. Any news story can affect perceptions. Reputation management is a powerful resilience asset!

Hawaii missile alert fallout: The importance of clarity in crisis communication

Companies can learn quite a bit from the recent Hawaiian missile clusterflip, particularly about timeliness and clarity in crisis communications.

Hawaii panics after incoming missile alert is sent in error

Civil Defense employee sparks terror in Hawaii by accidentally triggering ballistic missile warning while thousands fled to bomb shelters.

Uber’s Breach: A stunning failure in corporate governance and culture

Security practitioners are wondering how Uber’s security leaders could behave the way they did and expect to get away with it.

Public Relations Crisis Management: Are you prepared?

Bad news tends to go viral fast, and the consequences of not handling it in the best way possible can be swift and catastrophic!

5 takeaways from hurricane season for crisis communications

The recent forces of nature with hurricanes Harvey and Irma remind us what good communication can and should look like, especially when it’s a matter of life and death.

Crisis comms lessons learned from Skydive Australia’s fatal accident

Following the tragic death of three skydivers on Mission Beach last Friday, crisis comms expert considers what other brands can learn from the fallout.

Why CMOs should learn how best to communicate in a crisis

Open data and innovative media platforms present new challenges in crisis management – but also bring new opportunities!

What really happens inside a PR crisis war room

There’s no shortage of corporate drama. Our news feeds have been clogged with an endless parade of companies unraveling before our eyes. Just a few examples: Uber, Tesla, that notorious Pepsi ad, United Airlines, and a string of corporate security breaches. The minute I see news about companies in trouble, I send good thoughts to ...

Planning for the worst: Crisis communications 101

How you plan for and respond to a crisis could make a world of difference. Are you prepared? Every company – tech-focused or not – will eventually face a crisis. An unhappy and outspoken customer, an egregious misstep by an employee, a product malfunction. Yet, half of U.S. companies don’t have a crisis communication plan. ...