Tag: Crisis communication

After the incident: Crisis communication in the digital age

Employers must now contend with a digital landscape that has the potential to negatively affect an organization’s image and message.

As death toll soars, Guatemala officials admit volcano alert sent too late

Officials admit alert was too late to save lives as Guatemala volcano death toll hits 100.

Risk managers recognizing the importance of crisis communications

Historically, organisations facing crises have defaulted towards a ‘say nothing, do nothing, admit nothing’ approach out of fear that doing so would be construed as some form of admission of liability.

Glitches reported as emergency alert testing resumes across Canada

The same problems that affected Ontario on Monday are being seen across the country as tests continue.

Mark Zuckerberg: “I’m really sorry that this happened”

Facebook CEO Mark Zuckerberg speaks to CNNMoney after the news broke that Cambridge Analytica accessed private information from 50 million Facebook users.

Cambridge Analytica’s Kenya election role ‘must be investigated’

Cambridge Analytica say they played a massive role in the election of Kenya's President Uhuru Kenyatta who beat Raila Odinga last year.

Reputation, Reputation, Reputation

Time isn't just a healer, it confirms or destroys reputations. Any news story can affect perceptions. Reputation management is a powerful resilience asset!

Hawaii missile alert fallout: The importance of clarity in crisis communication

Companies can learn quite a bit from the recent Hawaiian missile clusterflip, particularly about timeliness and clarity in crisis communications.

Hawaii panics after incoming missile alert is sent in error

Civil Defense employee sparks terror in Hawaii by accidentally triggering ballistic missile warning while thousands fled to bomb shelters.

Uber’s Breach: A stunning failure in corporate governance and culture

Security practitioners are wondering how Uber’s security leaders could behave the way they did and expect to get away with it.

Public Relations Crisis Management: Are you prepared?

Bad news tends to go viral fast, and the consequences of not handling it in the best way possible can be swift and catastrophic!

5 takeaways from hurricane season for crisis communications

The recent forces of nature with hurricanes Harvey and Irma remind us what good communication can and should look like, especially when it’s a matter of life and death.

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