Cyber resilience vs business resilience

This article is divided in two parts. First, it guides you into thinking about cyber-resilience: What is it about? What are its characteristics and its differences with the more traditional cases of unavailability of information technologies? The second part proposes an exploration of responses through the development of a “Cyber Resilience Plan” integrated with the other plans of the Business Continuity Management System.

The question is no longer when you will be impacted, but how you will react when faced with three major risks:

    • Your data is destroyed or corrupted
    • Your activities suddenly stop
    • Communication is no longer possible
Read entire post Cyber-resilience vs business resilience | PECBInsights
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Discover the Certified ISO 22301 Lead Implementer training

ico ISO22301-LI-p4-EnglishISO 22301 Lead Implementer training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Business Continuity Management System (BCMS) based on ISO 22301.

During this training course, you will also gain a thorough understanding of the best practices of Business Continuity Management Systems and be able to provide a framework that allows the organization to continue operating efficiently during disruptive events.

Check out our complete Certified ISO 22301 Lead Implementer training schedule.


Audience
  • Managers or consultants involved in Business Continuity Management
  • Expert advisors seeking to master the implementation of a Business Continuity Management System
  • Individuals responsible for maintaining conformance with BCMS requirements
  • BCMS team members

Delivery and duration

Objectives
  • Acknowledge the correlation between ISO 22301 and other standards and regulatory frameworks
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of a BCMS
  • Learn how to interpret the ISO 22301 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage and maintain a BCMS
  • Acquire the expertise to advise an organization in implementing Business Continuity Management System best practices

General information
  • Exam and certification fees are included in the training price
  • Training material containing over 450 pages of information and practical examples will be distributed
  • A certificate of attendance will be issued to the participants
  • In case of failure of the exam, participants are allowed to retake it for free under certain conditions

Examination and certification

The “Certified ISO 22301 Lead Implementer” exam is available in different languages including English, French, Spanish and Portuguese.

After successfully completing the exam, participants can apply for the credentials of Certified ISO 22301 Provisional Implementer, Certified ISO 22301 Implementer or Certified ISO 22301 Lead Implementer, depending on their level of experience. A certificate will be issued to participants who successfully passed the exam and comply with all the other requirements related to the selected credential.

Check out our complete Certified ISO 22301 Lead Implementer training schedule.


Testimonials

”The training went great and much of that was Jan’s ability to bring the material to life. Training with a small group allowed us to fully explore the material while sharing insights and building a budding network of continuity practitioners to lean on moving forward.”
November 2017 – Portland, OR, USA

”Very satisfied with the course/content. I am happy to recommend to colleagues. Very good trainer. Interacted well with the group, very friendly and very good at putting people at ease. Overall excellent course.”
June 2016 – London, UK

”The trainer showed in-depth practical knowledge of the topic with excellent examples. He managed to turn a relatively dry and boring standard into a fascinating course. Important or more applicable examples from our business perspective were discussed in detail. I recommend the trainer”
September 2015 – Strasbourg, France

Business resilience? Or Business reliance?

You’re on holiday, sat by the pool ‘chilling out’…

…or on the beach (getting sand in unmentionable places)… and all of a sudden you hear it! The oh-so-important person – talking far too loudly – on a business call!

As a seasoned resilience professional I know better than most that some matters are critical to a business, and have to be carried out no matter what!  

But, being forced to listen to some of the calls, it sounds more like people not letting go; either because they don’t have the infrastructure to do so, or because they don’t trust the people they’ve left ‘holding the fort’

IN YOUR EARS


Paul suggests listening to this song to accompany reading this post!

Business resilience becomes business reliance – the person supposedly on holiday, making decisions whilst they sip their pina colada (umbrella and cherry optional).

People watching

Mrs K and I weren’t working; we were enjoying a well-earned break. KCL Towers was in the very capable hands of someone we trust, who had the power to make appropriate decisions as and when necessary. Yes, we had a back-up plan for extreme emergencies, but we trusted our own business resilience. We’d prepared and planned for the event.

Why wouldn’t you!

On numerous occasions, our tranquillity was interrupted by the ringing mobile of the ‘holiday business VIP’ sat by the pool; most of whom – and I don’t want to appear sexist here – were male.

Equally noticeable, they all seemed to be of a similar age and profile – heads or owners of their business. The ‘wives’ appeared to be embarrassed and there were lots of ‘stares’ going on in an attempt to gain attention and get calls terminated quickly.

What’s the story morning glory?

I’m not an eavesdropper and I couldn’t be less interested in hearing business talk while I’m sipping my sex on the beach (that’s a cocktail…!), but years of communicating with people in emergencies means I have highly developed listening and observation skills. And these VIPs are always SO loud!

The common trait I noticed was these people couldn’t help ‘checking up on things’ at work. To me this demonstrated a clear lack of resilience. In the ‘it takes a village’ resilience models we work to, these VIPs are creating problems for themselves where there need be none. Delegation is key to being able to continue business as usual no matter what… to a happy marriage… and to having a relaxing and restorative holiday.

Gentle on my mind
Talking to a friend, she said her husband (a boss) rings the office at 15:00 hours every day while he’s on holiday.

Some years ago, while visiting the World War Two sites in France – an immensely powerful and moving experience – someone on the coach (you guessed it, a man) made and received business calls the entire journey. The tour operator – clearly dismayed by this particular VIP’s lack of sensitivity – relayed a story of someone who ran their business, whilst visiting historical scenes, to the annoyance of those paying their respects, in an attempt to shame him. It didn’t work…

David Cassidy sang:

‘Any fool can see… that she’s lookin’ through the eyes of love’

Part of what made me uncomfortable about the business VIPs’ attitude and insistent devotion to business, was the way their ‘wives’ looked; bored, neglected and eager for attention from their loved one.

None of the calls I heard appeared to be life or death business decisions. There didn’t appear to be a crisis – and I know a lot about how crises sound and play out. These calls all sounded mundane and routine.

Is a lot of the making and receiving of calls on holiday an ego thing? Is it important to other people around the VIP that they look indispensible? Or is it those back in the office they’re trying to convince that they can’t manage without them?

Adventure of a lifetime
I know this has turned into a little bit of a rant, but there is a business and a life story in this experience:

The business resilience (or lack of it) is apparent in the personality dependence of the person ‘checking up’ on things. If you can’t let go of any decision, how will things pan out when the crisis hits? Will the VIP trust their people in charge to make the right decisions – or indeed any decisions – and will their people have some degree of decision inertia, because the boss isn’t there to make the decision for them?

The life experience. Business may be more than a means to making a living, but developing better business capabilities and allowing others to grow, will enable the benefits of hard work and give you more time to enjoy and experience ‘time off’

Life is for living, and work plays a part in that. But there’s a time and place for everything and ‘routine’ business calls by the pool or on the beach – as Shania Twain once proclaimed:

That don’t impress me much!

Paul Kudray

A truly down to earth, grounded individual who is a resilience professional. Helping people and organizations to build and maintain their capabilities to respond to and recover from, crisis, emergencies or disasters. Paul is the ‘resilience maverick’ because he is not like the average resilience professional. Paul wants to help everyone be a bit more resilient because they can! paul@kudrayconsulting.com