Amazon has slipped down a list of companies ranked by customer satisfaction after consumers were asked to consider ethics when rating brands.
The online retailer, which became the world’s most valuable listed company earlier this month, had taken the top spot in the last six published biannual UK Customer Satisfaction Indexes (UKSCI). But it slipped to fifth place, with a score of 85.4 out of 100, after the Institute of Customer Service (ICS) added new categories, including an ethical dimension to the poll of 10,000 consumers.
Amazon has previously faced high-profile criticism over the working conditions experienced by its employees and its relatively meagre tax contribution in the UK.
From Amazon not taking over the world to more practical supply chain research by academics, Dan Gilmore offers Santa his list.
For the past many years, for my last First Thoughts column of the year I have generally been oscillating between my versions of “A Supply Chain Christmas Carol” and “Twas the Night Before a Supply Chain Christmas,” updated as appropriate from year to year.
Occasionally I also throw in a supply chain Christmas list that I hope Santa might deliver in the coming year. So I decided to offer that list again here in 2018, with a couple of holdovers from the 2016 list, because frankly Santa still hasn’t come through (maybe I am on the naughty list?). It is a short list, but think would have a major impact if Santa could somehow fill up my supply chain stocking.
Would love to hear an item or two on your Supply Chain wish list as well. So here we go.
What to make of the New York Times’ latest story about Facebook’s broad data-sharing agreements?
The story, which draws on internal documents describing the company’s partnerships, reports on previously undisclosed aspects of business partnerships with companies including Apple, Amazon, Microsoft, Spotify, and Netflix. In some cases, companies had access to data years after it was supposed to have been cut off.
The story, which builds on reporting earlier this year from both the Times and the Wall Street Journal, describes a variety of data-sharing partnerships, some of which users were likely unaware of. They include:
- Giving Apple access to users’ Facebook contacts and calendar entries, even if they had disabled data sharing, as part of a partnership that still exists. Apple told the Times it was unaware that it had special access, and of the data described would never leave the user’s device.
- Giving Amazon the names and contact information of users, in a partnership that is currently being wound down. Amazon wouldn’t discuss how it used the data other than to say it had used it “appropriately.” On Twitter, Gizmodo’s Kashmir Hill speculated that Amazon may have used the data to fight review fraud.
- Giving Bing, the Microsoft search engine, access to see names and other profile information of a user’s friends. Microsoft said it has since deleted the data. Facebook says that only user data set to “public” was accessible to Microsoft.
- Giving Spotify, Netflix, and the Royal Bank of Canada the ability to read users’ private Facebook messages.
Here’s how the story is framed by reporters Gabriel J.X. Dance, Michael LaForgia, and Nicholas Confessore.
New technologies, from robotics to machine learning, are ushering in a period of rapid change and development. While the aviation industry is working to reap the benefits of this industrial automation, standards, especially those of ISO/TC 184/SC 4, will play a key role in ensuring a smooth flight path – but only if they can keep up.
Ever since Icarus boldly strapped on his wooden-framed wings made of feathers and wax and took to the skies, human beings have been defying gravity, designing and creating all kinds of contraptions and devices to get themselves airborne.
Finding solutions to these challenges calls for cost-effective, fast and flexible new production processesHubris, along with solar power, did it in for Icarus, but these days, the likes of Elon Musk, founder and chief designer of SpaceX and creator of Tesla, and Jeff Bezos, founder of Amazon.com and Blue Origin, are blazing new trails in the skies, driven by their vision and a sense of adventure, and propelled by the new technologies of the Fourth Industrial Revolution.
These modern-day Icaruses can afford to think big, and their successes, trailblazing endeavours and projections are splashed across the media. Of course, the aerospace and aviation industry has been pushing boundaries for years. From the first commercial air flight in 1914, demand for air travel has grown exponentially. As a result, the industry has had to seek new ways to design safer, faster, lighter, more fuel-efficient aircraft.
Amazon is investigating reports of employees leaking confidential internal data and offering other services to sellers on its e-commerce platform in exchange for bribes, the Wall Street Journal reported Sunday.
Employees at the internet retailer are allegedly selling sales and search information to independent merchants selling products on the site, giving them an edge over competitors in violation of company policy, the newspaper reported. Brokers working as intermediaries for Amazon employees are also offering to delete negative reviews and restore banned accounts, the newspaper said, citing anonymous sellers, brokers and others familiar with the probe.
The investigation began in May after the company was tipped off to the practice taking place in China, where it’s said to be most prevalent, the Journal reported.
That’s right: four workers, mostly just there to keep an eye on the operation.
We’ve reported in recent months about a number of stories in major media such as the New York Times about how automation in distribution will not really eliminate that many jobs, and that humans and robots can happily coexist, especially in businesses that are seeing rapid growth in volumes.
One New York Times article, for example, noted how Dave Clark, an Amazon operations executive, recently said that even after Amazon has installed more than 100,000 of its Kiva robots at 26 distribution centers in the United States, Canada, Europe and Japan, it is still hiring massive quantities of DC associates.