Improving the customer experience with a new standards for call centers

We all know the frustration of phoning a call center, only to be put on hold for an interminable amount of time or taken through a long and complex series of options before arriving at a dead end. And when we finally get hold of someone, it is usually to battle with the language barrier ...

Emergency Management in a Rules-Based Culture

As someone who often dreads the increasingly nightmarish process of boarding an airplane, I viewed the media coverage of a United Airlines passenger being dragged off an overbooked flight a few months ago with morbid fascination. The story is seemingly impossible to escape from, and I am certain that readers of this article were bombarded ...

Resilient imagination beats brains

Now I'm not the world's most intelligent man; I grew up thinking that Ellesmere Port was one pound a bottle! But I do believe my imagination is up there with the best of them. Mr Einstein was, I believe, a very intelligent man. So who am I or others to quash his sayings, especially when the resilience profession likes to ...

How standards help small and medium sized businesses

ISO International Standards help businesses of any size and sector reduce costs, increase productivity and access new markets. When it comes to SMEs, confidence has a nickname that's recognized worldwide. Now you know it too. It's ISO. For small to medium sized enterprises (SMEs), standards can help to: Build customer confidence that your products are safe and reliable Meet ...

Why are IBM and Cisco sharing cyber security secrets with Russia?

Western technology companies, including Cisco, IBM and SAP, are acceding to demands by Moscow for access to closely guarded product security secrets, at a time when Russia has been accused of a growing number of cyber attacks on the West, a Reuters investigation has found. Russian authorities are asking Western tech companies to allow them ...

A new author joins The Resilience Post!

Exciting news! An expert joins us and will share its expertise on Emergency Management. Can you guess who it is? Tune in on Tuesday for identity reveal and his first post on The Resilience Post!

Major environmental disasters: May 2017

Impact Forecasting has published the latest edition of its monthly Global Catastrophe Recap report, which evaluates the impact of the natural disaster events that occurred worldwide during May 2017. Several low pressure systems that brought heavy rainfall to portions of Ontario, Quebec and the Maritimes last month caused “hundreds of millions” in U.S. dollars and ...

Google funds automated news project

Google is funding a robot journalism project in which computers will write 30,000 stories a month for local media. The Press Association (PA) news agency received £622,000 for its Reporters and Data and Robots (Radar) scheme. Radar will benefit "established media outlets", independent publishers and local bloggers, PA said. One expert said it was unlikely ...

Human error causes WannaCry to infect 159 speed cameras in Australia

With NotPeyta spreading rampantly across the world, it’s worth remembering that the last ransomware de jour, WannaCry, is still out there. As many as 159 speed cameras in Victoria, Australia – mostly in the state’s capital, Melbourne – have been infected by the ransomware. We initially reported that up to 97 cameras had been infected, ...

Volvo announces end of gas-only engine production by 2019

All Volvo car models launched after 2019 will be electric or hybrids, making it the first major traditional automaker to set a date for phasing out vehicles powered solely by the internal combustion engine. Volvo will begin producing electric motors on all its cars from 2019, becoming the first traditional automaker to forgo the combustion engine altogether. The ...

This is how restaurant chefs are taking risks with your food safety

A survey of more than 200 chefs reveals some questionable food safety practices in restaurant kitchens. Whenever you eat out, you’re doing it in good faith. You’re putting trust in that establishment; acting on the assumption that staff members take food safety seriously all along the supply chain. If you’ve ever had food poisoning, you ...

An ISOteric experience at PECB Insights Conference

We were invited to attend the first PECB Insights Conference in Montreal. We shared, discussed and learned a lot about Information Security. Expert speakers, tasty food, an ISOteric experience! Thank you PECB for the invitation!

See also