Category: Crisis communication

Japan provides $1.6 billion grant to boost Jamaica’s emergency communication system

Jamaica’s communication capability before, during and after disasters is being significantly boosted through a J$1.6-billion (¥1.39-billion/US$12.58-million) grant from the Government of Japan. Jamaica’s existing emergency communication network cannot currently be utilized to full capacity due to inadequate communication capacity and transmission range, and communications depend on transmission means limited primarily to e-mail and mobile telephony. ...

Service failures will be perceived more negatively if they impact a group rather than individuals

A study by a team at Friedrich Schiller University, Jena, has found that customers perceive the same service problem very differently, depending on whether they are affected as individuals or in a group. "Service failures that affect a group of customers cause them to be more annoyed with the provider than problems that impact an ...

Facebook adds tools for finding or giving help after local disasters

Facebook is ramping up its efforts to become a disaster and crisis response tool. Facebook's users often connect on the social network to seek relief and provide support during times of crisis. Now, the company is updating its Safety Check feature to make it easier for people to find or give help such as food, ...