Category: Crisis communication

Crisis comms lessons learned from Skydive Australia’s fatal accident

Following the tragic death of three skydivers on Mission Beach last Friday, crisis comms expert considers what other brands can learn from the fallout.

Why CMOs should learn how best to communicate in a crisis

Open data and innovative media platforms present new challenges in crisis management – but also bring new opportunities!

What really happens inside a PR crisis war room

There’s no shortage of corporate drama. Our news feeds have been clogged with an endless parade of companies unraveling before our eyes. Just a few examples: Uber, Tesla, that notorious Pepsi ad, United Airlines, and a string of corporate security breaches. The minute I see news about companies in trouble, I send good thoughts to ...

Is the use of acronyms causing confusion?

We live in a society that has evolved into a culture of getting things done at an ultra-fast pace. Even in something as simple as a conversation, we search for ways to save time. Consequently, the use of acronyms to abbreviate titles or phrases has become increasingly popular in business, social media and our everyday ...

Planning for the worst: Crisis communications 101

How you plan for and respond to a crisis could make a world of difference. Are you prepared? Every company – tech-focused or not – will eventually face a crisis. An unhappy and outspoken customer, an egregious misstep by an employee, a product malfunction. Yet, half of U.S. companies don’t have a crisis communication plan. ...

When was the last time you wrote a letter by hand?

Dear reader, I’m a traditional kind of guy. I would describe myself as a bit of a romantic fool. It’s in my genes. I like old black & white movies. I like little hand written notes; leaving notes and receiving them. All this, even though I consider my handwriting to be average if not scruffy! ...

Brand safety: how poor word choice can hurt

Sticks and stones may break my bones, but words can never hurt me? Words CAN hurt your brand’s reputation. Word choice is critical to your brand safety. Speak, tweet, or post the wrong words and your audience will call you out. Usually it’s something that can be forgiven like that time Justin Bieber hoped Anne ...

Delays & cancellations continue at British Airways after a long weekend of disruption

British Airways is working to restore its computer systems after a power failure caused major disruption for thousands of passengers worldwide. The airline is "closer to full operational capacity" after an IT power cut resulted in mass flight cancellations at Heathrow and Gatwick. Thousands of passengers remain displaced, with large numbers sleeping overnight in terminals. ...

5 lessons for entrepreneurs about preparing for crisis communications

Ubiquitous cell phone cameras mean every embarrassing mistake you or an employee makes is made in public. In a time where you can pretty much bank on cell phone cameras capturing every moment, it is more important than ever for brands to make smart decisions when it comes to delivering on promises to their customers. ...

BlackBerry expands crisis communications services

To help federal managers communicate with their teams during an emergency, BlackBerry announced additional capabilities for its AtHoc crisis communication solution, which automates safety and availability status updates of people before, during and after an event. The new AtHoc Account combines input from managers regarding their teams, information from call center operators, data feeds from ...

More CEOs than ever are getting fired for ethical lapses

The number of CEOs fired for ethical lapses has climbed dramatically over the last decade, according to PwC, the accounting and consulting firm that compiled the data. The numbers are still small—only a tiny minority of CEOs are tossed out for ethics violations, compared to other reasons—but they doubled in the US and Canada, to ...

A new Twitter feature to make life easier for emergency managers!

Getting accurate location information is one of the main challenges when using social media in emergencies. Knowing that a bridge has collapsed or that a family is sitting on a roof is useless if you don’t know where this is happening. Unfortunately, getting precise information from people is very difficult in an emergency: some people ...