Category: Crisis communication

Alphabet shuts down Google+ after data leak it has known about since March is exposed

WSJ reports that Google decided not to disclose the leak earlier partly due to fears of regulatory scrutiny.

Bite size resilience – Timing

It's a fact that something will go wrong in our lives, at some point or another. But disaster has no respect for the clock. Our life clocks. Bad timing is inevitable.

British Airways boss apologizes for ‘malicious’ data breach

British Airways's boss has apologised for what he says was a sophisticated breach of the firm's security systems, and has promised compensation.

After the incident: Crisis communication in the digital age

Employers must now contend with a digital landscape that has the potential to negatively affect an organization’s image and message.

Risk managers recognizing the importance of crisis communications

Historically, organisations facing crises have defaulted towards a ‘say nothing, do nothing, admit nothing’ approach out of fear that doing so would be construed as some form of admission of liability.

Glitches reported as emergency alert testing resumes across Canada

The same problems that affected Ontario on Monday are being seen across the country as tests continue.

Alert Ready will hit your smartphone: Here’s what it’s all about

Millions of cellphones, tablets and other portable devices will sound off across the country next week to test Canada’s new public emergency alert system.

Cambridge Analytica’s Kenya election role ‘must be investigated’

Cambridge Analytica say they played a massive role in the election of Kenya's President Uhuru Kenyatta who beat Raila Odinga last year.

Reputation, Reputation, Reputation

Time isn't just a healer, it confirms or destroys reputations. Any news story can affect perceptions. Reputation management is a powerful resilience asset!

Hawaii missile alert fallout: The importance of clarity in crisis communication

Companies can learn quite a bit from the recent Hawaiian missile clusterflip, particularly about timeliness and clarity in crisis communications.

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