Category: Crisis communication

After the incident: Crisis communication in the digital age

Employers must now contend with a digital landscape that has the potential to negatively affect an organization’s image and message.

Risk managers recognizing the importance of crisis communications

Historically, organisations facing crises have defaulted towards a ‘say nothing, do nothing, admit nothing’ approach out of fear that doing so would be construed as some form of admission of liability.

Glitches reported as emergency alert testing resumes across Canada

The same problems that affected Ontario on Monday are being seen across the country as tests continue.

Alert Ready will hit your smartphone: Here’s what it’s all about

Millions of cellphones, tablets and other portable devices will sound off across the country next week to test Canada’s new public emergency alert system.

Cambridge Analytica’s Kenya election role ‘must be investigated’

Cambridge Analytica say they played a massive role in the election of Kenya's President Uhuru Kenyatta who beat Raila Odinga last year.

Reputation, Reputation, Reputation

Time isn't just a healer, it confirms or destroys reputations. Any news story can affect perceptions. Reputation management is a powerful resilience asset!

Hawaii missile alert fallout: The importance of clarity in crisis communication

Companies can learn quite a bit from the recent Hawaiian missile clusterflip, particularly about timeliness and clarity in crisis communications.

Hawaii panics after incoming missile alert is sent in error

Civil Defense employee sparks terror in Hawaii by accidentally triggering ballistic missile warning while thousands fled to bomb shelters.

5 takeaways from hurricane season for crisis communications

The recent forces of nature with hurricanes Harvey and Irma remind us what good communication can and should look like, especially when it’s a matter of life and death.

Crisis comms lessons learned from Skydive Australia’s fatal accident

Following the tragic death of three skydivers on Mission Beach last Friday, crisis comms expert considers what other brands can learn from the fallout.

Why CMOs should learn how best to communicate in a crisis

Open data and innovative media platforms present new challenges in crisis management – but also bring new opportunities!

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