Civil Defense employee sparks terror in Hawaii by accidentally triggering ballistic missile warning while thousands fled to bomb shelters.
The recent forces of nature with hurricanes Harvey and Irma remind us what good communication can and should look like, especially when it’s a matter of life and death.
Following the tragic death of three skydivers on Mission Beach last Friday, crisis comms expert considers what other brands can learn from the fallout.
Open data and innovative media platforms present new challenges in crisis management – but also bring new opportunities!
There’s no shortage of corporate drama. Our news feeds have been clogged with an endless parade of companies unraveling before our eyes. Just a few examples: Uber, Tesla, that notorious […]
We live in a society that has evolved into a culture of getting things done at an ultra-fast pace. Even in something as simple as a conversation, we search for […]
How you plan for and respond to a crisis could make a world of difference. Are you prepared? Every company – tech-focused or not – will eventually face a crisis. […]
Sticks and stones may break my bones, but words can never hurt me? Words CAN hurt your brand’s reputation. Word choice is critical to your brand safety. Speak, tweet, or […]
British Airways is working to restore its computer systems after a power failure caused major disruption for thousands of passengers worldwide. The airline is “closer to full operational capacity” after […]
Ubiquitous cell phone cameras mean every embarrassing mistake you or an employee makes is made in public. In a time where you can pretty much bank on cell phone cameras […]
To help federal managers communicate with their teams during an emergency, BlackBerry announced additional capabilities for its AtHoc crisis communication solution, which automates safety and availability status updates of people […]