The survey, conducted in February by YouGov and sponsored by Infor, polled 6,285 consumers, including a nationally representative sample of consumers in France (1,016), Germany (2,105), the UK (2,035) and the United States (1,129).
78% of consumers want to receive updates on the status of their orders, and they won’t hesitate to switch brands if supply chain performance fails to meet their expectations.Seventy-eight percent of consumers surveyed expect to receive updates on the status of their orders. Of that group, nearly half (49%) of consumers said Estimated Time of Arrival (ETA) information – and a further 29% said real-time location information – is most important to know, when waiting for a purchase to be delivered at home or to a pickup location.
Further, the survey showed that consumers will switch brands if supply chain performance doesn’t keep pace with their expectations.
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